We do not offer returns or exchanges on our products, except in cases where the item received is faulty or damaged. If you receive a faulty product, please contact us within 7 days of receiving your order. You can reach us via email at zimal.collectionn@gmail.com with clear photos of the faulty item and a detailed explanation of the issue. Our customer service team will promptly review your case and work with you to find a satisfactory resolution.

Conditions for Returns and Exchanges:

• Products must be unused, unworn, and in their original condition.
• Original tags and packaging must be intact.

At Zimal, we are committed to providing you with a seamless shopping experience, including transparent tracking of your orders. Here’s what you need to know about our shipping tracking link policy:

Once your order is processed and our shipping label is printed, you will receive an email notification from us. This email will contain a tracking link that you can use to monitor the status of your shipment.

We will be happy to assist you with all of your questions and concerns through our email zimal.collectionn@gmail.com.

Please note you will receive a response within 48 hours business hours, Mon-Fri.

Domestic Shipping:

• 1-2 Business days for Priority shipping within Canada
• 3-6 Business days for Standard shipping within Canada

International Shipping:

• 1-2 Business days for Priority shipping to the U.S.
• 4-8 Business days for Standard shipping to the U.S.